Accessibility & Amenities
It is our goal that every guest enjoys their time at HERSHEY'S CHOCOLATE WORLD Attraction. Learn more about the following below: allergies, amenities, courtesies, discounts & gift cards, parking, wheelchair accessibility & special needs.
Sweet news! HERSHEY'S CHOCOLATE WORLD is now designated a Certified Autism Center™. Visitors with autism and other sensory needs can now have the most welcoming experience possible.
Depending on the severity of the allergy, most guests are able to experience all of our attractions, including: Hershey’s Chocolate Tour, 4D Chocolate Mystery, Chocolate Tasting Experience, Create Your Own Candy Bar and Hershey Trolley Works. However, people allergic to peanuts, tree nuts, milk, soy, and/or wheat should NOT consume the products or samples given out at the attractions. Most attractions have alternative products available for guests with these allergies. Please talk with our Central Ticketing staff or call (717) 534-4900 when purchasing tickets to determine the available options.
Ingredient lists for all of our menu items are available upon request. Please discuss with our food service staff when placing an order to determine which menu items are available for guests with food allergies. We will always make reasonable accommodations to reduce the risk crossover of allergens; however, we recommend that visitors with severe allergies avoid making purchases if they are at all concerned.
Restrooms are located in two areas in HERSHEY’S CHOCOLATE WORLD Attraction: the Main Lobby and the Food Court. If you are unable to locate a restroom, please ask any HERSHEY’S CHOCOLATE WORLD employee for assistance.
HERSHEY’S CHOCOLATE WORLD Attraction has a first aid room available for guests who are in need of treatment or would like to nurse an infant. If immediate first aid is needed, ask any HERSHEY’S CHOCOLATE WORLD Attraction employee for assistance. When HERSHEYPARK is operating, HERSHEYPARK EMT’s are available if further treatment is necessary.
An ATM is located in the HERSHEY’S Retail Area.
Lost and Found, located at the Central Ticketing desk, is operated by Guest Services employees and can be reached at (717) 534-4900.
Strollers are permitted inside HERSHEY’S CHOCOLATE WORLD Attraction. To experience any of the shows or rides, your stroller must be parked outside in our covered Stroller Parking Area. Guests wishing to rent a stroller can do so inside the main entrance to HERSHEYPARK (during park operation hours). Neither HERSHEY’S CHOCOLATE WORLD Attraction nor its employees assume responsibility for the loss of, or damage to, personal property.
You can get from one sweet place to another, compliments of the Chocolate Avenue Shuttle! This service is free to guests visiting HERSHEYPARK and HERSHEY’S CHOCOLATE WORLD Attraction. The shuttle's drop-off location is directly behind The Hershey Story, The Museum on Chocolate Avenue.
The shuttle is climate-controlled and has a 14-passenger capacity. It is handicap accessible, with an ADA-compliant wheelchair lift.
*Shuttle hours vary.
For the convenience of those visitors who own electric vehicles, there are four charging stations located in the HERSHEY'S CHOCOLATE WORLD Attraction parking lot beneath the solar canopy denoted by the green lines. Currently, charging cost is free.
For the safety of guests and pets alike, pets are not permitted within HERSHEY'S CHOCOLATE WORLD Attraction, and please do not leave pets in your car. From mid-May through mid-September, and during seasonal events, pets can stay in Hersheypark's "Barking Lot" located under the West Stand of Hersheypark Stadium near the entrance to the Park for a nominal fee. Space is limited and available on a first-come, first-served basis. All dogs must be current on all vaccinations for Rabies, Distemper, and Bodatella (canine cough), and they must be flea/tick free. The dog owner must also provide a copy of an up-to-date Rabies vaccination certificate as proof at the time the dog enters our facility. A Rabies vaccination tag alone will not be sufficient. The Barking Lot is not available for overnight accommodations. Service animals are allowed inside HERSHEY'S CHOCOLATE WORLD Attraction.
HERSHEY’S CHOCOLATE WORLD Attraction is a smoke-free facility.
Outside food and beverages are prohibited in HERSHEY’S CHOCOLATE WORLD Attraction. Food, drinks and desserts are available throughout the facility.
Discounts & Gift Cards
HERSHEY’S CHOCOLATE WORLD Attraction is proud to offer our military a 10% discount on all full-price merchandise, food and individual attractions. These discounts are available to active duty military, reserves, retired military personnel, and members of the National Guard.
HERSHEY’S CHOCOLATE WORLD Attraction happily extends a 15% discount to HERSHEYPARK Season Pass Holders on all chocolate, retail, food and photo purchases all year round by showing a valid HERSHEYPARK Season Pass!
HERSHEY'S CHOCOLATE WORLD Attraction does not sell gift cards.
In order to ensure there is enough parking for all of our guests, there is a three hour limit on free parking.
- 0-3 hours Free
- 3-5 hours $15
- 5+ hours $40
Free all-day parking is available for guests who purchase tickets to all of the following four attractions:
- 4D Chocolate Mystery
- Create Your Own Candy Bar
- Hershey's Unwrapped
- Hershey Trolley Works
RV parking is available for the same rates listed above. Spaces are very limited.
Buses are welcome at no charge and special bus parking is available. We highly encourage buses bringing groups of 20 or more to contact our Group Sales office before arrival to create the best experience and reduce delays.
Designated parking areas are available for guests with disabilities on a first-come, first-serve basis. A valid disability parking permit is required.
There is no overnight parking available at HERSHEY’S CHOCOLATE WORLD Attraction.
Wheelchair Accessibility & Special Needs
Patrons requiring information concerning the availability of special accommodations or services for HERSHEY'S CHOCOLATE WORLD Attraction should call guest services at 717-534-4900.
A limited number of wheelchair-accessible parking spaces are available in the first row of parking directly in front of HERSHEY'S CHOCOLATE WORLD Attraction on a first-come, first-serve basis.
HERSHEY'S CHOCOLATE WORLD Attraction is wheelchair accessible from the main entrance. Entrances are at sidewalk level, with ramps to and from the sidewalk where necessary.
Hershey’s Chocolate Tour, Chocolate Tasting Experience and 4D Chocolate Mystery within HERSHEY'S CHOCOLATE WORLD Attraction are wheelchair accessible. Boarding the Hershey’s Chocolate Tour ride requires crossing a moving turntable. Guests in motorized wheelchairs or specialized strollers will need to transfer to a manual wheelchair for the duration of the ride. Guests wishing to experience the Hershey Trolley Works Tour must be able to ascend three steps with the assistance of a Hershey Trolley Works Attendant. Special 'in-car' tours are available for those guests that are unable to ascend three steps. Please call 717-534-4900 with questions.
Service Animals are permitted in all publicly accessible areas of HERSHEY'S CHOCOLATE WORLD Attraction.
All restrooms located within HERSHEY'S CHOCOLATE WORLD Attraction are wheelchair-accessible.