Amenities & Accessibility

Hershey’s Chocolate Tour, Chocolate Tasting Experience and 4D Chocolate Mystery within HERSHEY'S CHOCOLATE WORLD Attraction are wheelchair accessible. Boarding the Hershey’s Chocolate Tour ride requires crossing a moving turntable. Guests in motorized wheelchairs or specialized strollers will need to transfer to a manual wheelchair for the duration of the ride. Guests wishing to experience the Hershey Trolley Works Tour must be able to ascend three steps with the assistance of a Hershey Trolley Works Attendant. Special 'in-car' tours are available for those guests that are unable to ascend three steps. Please call 717-534-4900 with questions.

Free all-day parking is available for guests who purchase tickets to all of the following four attractions:

• 4D Chocolate Mystery
• Create Your Own Candy Bar
• Hershey's Unwrapped
• Hershey Trolley Works

HERSHEY'S Chocolate Tour, Create Your Own Candy Bar, and HERSHEY’S Unwrapped are all wheelchair accessible. Boarding the HERSHEY'S Chocolate Tour ride requires crossing a moving turntable. Guests in motorized wheelchairs or specialized strollers will need to transfer to a manual wheelchair for the duration of the ride. Guests wishing to experience Hershey Trolley Works tours must be able to ascend three steps with the assistance of a Hershey Trolley Works attendant. Special ‘in-car’ tours are available for those guests who are unable to ascend three steps.

HERSHEY'S Chocolate Tour, Create Your Own Candy Bar, and HERSHEY’S Unwrapped are all wheelchair accessible. Boarding the HERSHEY'S Chocolate Tour ride requires crossing a moving turntable. Guests in motorized wheelchairs or specialized strollers will need to transfer to a manual wheelchair for the duration of the ride. Gusts wishing to experience Hershey Trolley Works must be able to ascent three steps with the assistance of a Hershey Trolley Works attendant. Special ‘in-car’ tours are available for those guests that are unable to ascend three steps.

An ATM is located in the Food Hall.

Buses are welcome at no charge and special bus parking is available. We highly encourage buses bringing groups of 20 or more to contact our Group Sales office before arrival to create the best experience and reduce delays.

For the convenience of those visitors who own electric vehicles, there are four charging stations located in the HERSHEY'S CHOCOLATE WORLD Attraction parking lot beneath the solar canopy denoted by the green lines. Currently, charging cost is free.

HERSHEY'S CHOCOLATE WORLD is wheelchair accessible from the main entrance. Entrances are at sidewalk level, with ramps to and from the sidewalk where necessary.

A first aid room is available for guests who are in need of treatment or would like to nurse an infant. If immediate first aid is needed, ask any employee for assistance. When HERSHEYPARK is operating, HERSHEYPARK EMTs are available if further treatment is necessary.

Ingredient lists for all of our menu items are available upon request. Please discuss with our food service staff when placing an order to determine which menu items are available for guests with food allergies. We will always make reasonable accommodations to reduce the risk crossover of allergens; however, we recommend that visitors with severe allergies avoid making purchases if they are at all concerned.

Outside food and beverages are prohibited in HERSHEY’S CHOCOLATE WORLD Attraction. Food, drinks and desserts are available throughout the facility.

HERSHEY'S CHOCOLATE WORLD Attraction does not sell gift cards.

Groups of 20 or more can save up to 20%! Call 717-520-8981 or visit the Groups page for more information.

HERSHEY’S CHOCOLATE WORLD Attraction happily extends a 15% discount to HERSHEYPARK Season Pass Holders on all chocolate, retail, food and photo purchases all year round by showing a valid HERSHEYPARK Season Pass!

In order to ensure there is enough parking for all of our guests, there is a three hour limit on free parking.

• 0-3 hours Free
• 3-5 hours $15
• 5+ hours $40
  

Lost and Found, located at the Central Ticketing desk, is operated by Guest Services employees and can be reached by phone at 717-537-4900.

HERSHEY’S CHOCOLATE WORLD Attraction is proud to offer our military a 10% discount on all full-price merchandise, food and individual attractions. These discounts are available to active duty military, reserves, retired military personnel, and members of the National Guard.

There is no overnight parking available at HERSHEY’S CHOCOLATE WORLD Attraction.

A limited number of wheelchair-accessible parking spaces are available in the first row of parking on a first-come, first-serve basis.

Designated parking areas are available for guests with disabilities on a first-come, first-serve basis. A valid disability parking permit is required.

RV parking is available for the same rates listed above. Spaces are very limited.

Restrooms are located in two areas in HERSHEY’S CHOCOLATE WORLD Attraction: the Main Lobby and the Food Court. If you are unable to locate a restroom, please ask any HERSHEY’S CHOCOLATE WORLD employee for assistance.

Restrooms are located in two areas in HERSHEY’S CHOCOLATE WORLD Attraction: the Main Lobby and the Food Court. If you are unable to locate a restroom, please ask any HERSHEY’S CHOCOLATE WORLD employee for assistance.

All restrooms are wheelchair accessible.

Service animals are permitted in all publicly accessible areas.

You can get from one sweet place to another, compliments of the Chocolate Avenue Shuttle! This service is free to guests visiting HERSHEYPARK and HERSHEY’S CHOCOLATE WORLD Attraction. The shuttle's drop-off location is directly behind The Hershey Story, The Museum on Chocolate Avenue.

The shuttle is climate-controlled and has a 14-passenger capacity. It is handicap accessible, with an ADA-compliant wheelchair lift.

*Shuttle hours vary.

HERSHEY’S CHOCOLATE WORLD Attraction is a smoke-free facility.

Strollers are permitted inside HERSHEY’S CHOCOLATE WORLD Attraction. To experience any of the shows or rides, your stroller must be parked outside in our covered Stroller Parking Area. Guests wishing to rent a stroller can do so inside the main entrance to HERSHEYPARK (during park operation hours). Neither HERSHEY’S CHOCOLATE WORLD Attraction nor its employees assume responsibility for the loss of, or damage to, personal property.

Free WiFi is available throughout HERSHEY'S CHOCOLATE WORLD. Connect your device to the "HCWguest" network and accept the terms of service to access the network.

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